Returns
Worn thoughtfully · Returned with ease
Something didn't feel right?
We believe every piece should feel exactly as it was meant to. If yours didn't, we're here to make it right — simply and without fuss.
Option 01
Scan to return
Point your camera at the code above to open our returns portal instantly
Option 02
fortela.com
/returns
/returns
Visit us online
Head to fortela.com/returns on any device to begin your return
30
days to return
Free
collection
Full
refund or exchange
How it works
1
Visit the portal and enter your order number — you'll find it on your confirmation email or on the label inside your parcel.
2
Tell us what you're returning and why. Your feedback helps us do better — every note is read.
3
Download your prepaid return label and repack the item in its original packaging where possible.
4
Drop it at your nearest collection point or book a free pickup directly from the portal.